Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us online. As a mental health group practice, we are committed to handling your personal and health information with the highest level of confidentiality and care, in accordance with HIPAA and other applicable laws.

PRIVACY POLICY

Information We Collect

When you use our website, we may collect the following types of information:

  • Personal information: Name, email address, phone number and any information you submit via contact or intake forms.

  • Health Information: If you complete a New Client Intake Form, that information may include sensitive health-related data protected under HIPAA.

  • Technical Information: IP address, browser type, pages visited, and other usage data collected via cookies and analytics tools.

How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and appointment requests

  • Process new client intake forms

  • Provide and improve services

  • Maintain internal records and comply with legal requirements

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Health Information & HIPAA Compliance

Any personal health information (PHI) submitted through our website, such as via a contact or intake form, is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA). We take necessary measures to ensure your PHI is stored and transmitted securely.

Use of Cookies & Analytics

Our website may use cookies ad third-party tools to understand how users interact with the site. This data helps us improve user experience but does not include personally identifiable information. You can adjust your browser settings to disable cookies if you prefer not to have this information collected.

Data Security

We take data protection seriously and use industry-standard practices to secure your personal and health information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate for marketing purposes.

Third-Party Services

Our website may link to third-party tools or platforms (e.g., appointment schedulers, payment processors). We are not responsible for the privacy policies or practices of these third-party sites and encourage you to review their policies before using their services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or practice. The latest version will always be posted on our website.

SMS Terms & Conditions

SMS Consent Communications

The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from Fernandez Therapy Group, you may receive messages related to the following:

  • Appointment reminders

  • Follow-up messages

  • Billing inquiries

  • Scheduling

  • Updates

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your therapy services.

Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method

You may opt-in to receive SMS messages from Fernandez Therapy Group in the following ways

  • Verbally, during a conversation

Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list at (562) 312-2378.

Help

If you are experiencing any issues, you can reply with the keyword HELP, or you can get help directly from us at info@fernandeztherapygroup.com.

Standard Messaging Disclosures

  • Message and data rates may apply

  • You can opt out at any time by texting “STOP”

  • For assistance, text “HELP”

  • Message frequency may vary